Provide customer service upon first contact, generating action plans to improve employee performance and goal achievement.

Monitor the work team focused on mobile user retention and loyalty.

Managing complaints and monitoring processes, developing strategies to increase productivity and service quality.

Led support and customer service teams, improving customer satisfaction.

Organizing and supervising daily operations to ensure efficiency and quality, implementing training to improve service skills.

I led the customer service team, improving customer satisfaction and sales of premium memberships.