There I worked on the help desk, solving software incidents. Installation, repair, update. Also in my duties was working as an administrator of RPA machines where I provided support to it and ensured its operation, also making usability of the company's software (documentation), I also had the role of managing several platforms (Adobe, Microsoft, Visual studio professional), managed the incident platform (tikects)

Based on the software usability work, present a percentage of savings that the company obtained.