Delivered performance analysis for support agents, led operational reporting, facilitated feedback sessions, and collaborated with clients to optimize service quality.

Led performance analysis and reporting, improving KPIs and agent responsiveness. Demonstrated leadership in coaching and client collaboration.

Advised clients on business opportunities, conducted financial and market analysis, and developed budgets and sales projections aligned with client needs.

Managed client communications, financial forecasting, and market analysis. Led budget and sales projection development.

Managed complex projects, tracked KPIs, and led operational teams to successful outcomes.

Oversaw operational initiatives, ensuring completion within scope, schedule, and budget. Led performance reviews.