Expert in BPO and Contact Center, Leading highly competent commercial teams

Functions: Plan, direct and guarantee compliance with business plans and the collection process, proposing and implementing product and service strategies aligned with the strategic direction and financial goals of the company.

Duties: Responsible for the implementation and management of commercial operations, collections and customer service for the companies Fenalco, EIA (Escuela de Ingenia de Antioquia), USB (Universidad San Buenaventura) and Daimler (Mercedez Benz). Specialized service models, customer service loyalty campaigns, Mysteri Shopper and Collections are designed for these companies. Analyze market trends to determine where consumer demand is heading, volume