Captured and analyzed customer requirements, designed modular software, led lifecycle activities, provided technical support, and managed change control.

Led full software lifecycle, modular architectures, unit testing, and deployment. Improved maintainability, system stability, and customer satisfaction.

Answered incoming and outgoing calls, resolved customer problems, and gathered relevant information.

Provided customer service in English, resolved customer problems, gathered relevant information.

Performed and assisted in installations of solar systems for residential and commercial clients.

Installed residential and commercial photovoltaic solar systems up to 22 kW.