Cultivated customer loyalty, promoted repeat customers, and improved sales.

Responded to customer requests for services, products, and general information. Encouraged customers to make purchases via recommendations and guidance. Answered 30+ calls per shift and used in-depth knowledge of products to answer all customer questions.

Updated and maintained confidential files and records and handled sensitive material in accordance with established policies.

Wrote reports and summaries and contributed to the creation of four research papers. Prepared interview questions and conducted, supported, analyzed, summarized, and codified them. Analyzed data, gathered, and compared resources and shared findings with the whole research team.

Created and updated spreadsheets and presentations for weekly, monthly, and quarterly updates to upper management. Improved existing administrative procedures by using new, innovative, and faster software and online versions and designed more efficient office processes.

Managed the workflow of temporary assistants, delegated work to support staff and assisted with employee orientation and training. Responded to 18+ calls per shift to answer inquiries, schedule appointments, and transfer calls to appropriate departments.