Support to all EDS with the ViveTerpel, Club Gazel, Pits loyalty programs in terms of automatic causation of ViveTerpel bonus claims from clients. Activation and inactivation of EDS in ViveTerpel. Management of clients' PQR'S regarding program incidents, complaints about marketing campaigns. Contact plan, brand positioning life cycle, B2C and B2B omnichannel strategy. Correct billing for claiming program bonuses.

Service and advice to internal and external clients with respect to all lines of business (Industry, Aviation, supplier and accounts payable management, technical support to EDS, loyalty programs, corporate client portfolio management and complementary services) the Organization both by telephone, chat and email for Terpel Colombia and Panama. Back Office: Management of databases and monitoring of compliance with ANS indicators

Stabilization of the beginning of the customer service process for Terpel Panama, the project was won to provide service to the customer of Terpel Panama, supporting all business lines.