Jaime Alberto Rivera Ordonez
Customer Service And Sales Partner
Perfil profesional
Highly motivated and results-oriented industrial engineer , with specialization in business and international experience . Extensive commercial experience in strategic sales and loyalty of B2B and B2C customers . Skilled in team management , project management , creation and monitoring of KPIs . Proficient in tools such as SCRUM , JIRA , Netsuite , Salesforce , Lean Manufacturing , Six Sigma , 5S , and visual management
Experiencia laboral
Prepared and presented commercial proposals, defined after-sales strategy, and provided support to potential leads.
Logro principalGenerated over compliance of 125% in sales of E-learning system. Increased renewals by 25% through promotional strategy.
Created personalized commercial proposals, researched the market, and managed the commercial team in developing proposals.
Logro principalClosed important event contracts with key clients. Implemented follow-up program resulting in 20% increase in customer retention rate.
Created system for customer tracking, analyzed results to measure productivity impact.
Logro principalCreated and developed system for customer tracking. Analyzed system results to measure productivity impact.
Formación académica
Edenz colleges, new zealand | Maestría
