Handled collections for Capital One Bank, making calls to customers with past due accounts. Developed communication and assertive customer service skills.

Collections agent for Capital One Bank, responsible for outbound and inbound calls, customer service, communication, and active listening.

Delivered English classes following institute methodology, using Pearson books and TEFL strategies. Developed students' communication skills.

Taught English using Pearson books and TEFL methodology. Focused on communication and bilingualism.

Gave English classes according to the institute’s methodology, using Pearson books and TEFL principles.

Taught English classes using Pearson books and TEFL. Enhanced students' English communication.