Alexander Callejas

Operations Submanager

Perfil profesional

Certified Salesforce Administrator with 4+ years in the role and 20+ years in IT , specializing in business needs analysis , functional solutions , declarative Salesforce configuration , user management , integrations , and team leadership

Experiencia laboral

Operations Submanager

experian colombia s.a. - datacredito | Marzo 2019 - Abril 2025 (6 años 1 mes)

Habilidades utilizadas

Led teams up to 28 members, managed SLAs, led improvement projects, acted as Product Manager for Access Management, and fostered professional growth.

Logro principal

Led 24/7 Incident Support, Access Management, and Onboarding teams. Implemented first Bot for customer requests. Achieved ISO 27001 certification. Improved case resolution from 3 days to 6 hours.

Quality Director

experian colombia s.a. - datacredito | Febrero 2017 - Febrero 2019 (2 años)

Habilidades utilizadas

Led QA team, designed and implemented productivity strategies, monitored KPIs, and participated in process reengineering.

Logro principal

Improved compliance indicator by 17%. Implemented mechanism to optimize test case identification, reducing errors and iterations.

Salesforce Control And Commercial Promotion Chief

experian colombia s.a. - datacredito | Marzo 2013 - Enero 2017 (3 años 10 meses)

Habilidades utilizadas

Administered Salesforce CRM, implemented new functionalities, improved integrations (SAP, Bizagi, ClearQuest, ServiceNow), supervised data quality.

Logro principal

Led Salesforce adoption, increasing user base from 30 to 500. Improved process traceability and operational efficiency.

Formación académica

International Interpreter of the English Language
Praxis laboratory | Técnico/Tecnólogo

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