Assign and address incidents and requirements, carrying out the diagnosis and escalating tickets to second level areas Follow up on critical incidents and requirements Provide first contact support, remote support and on-site support Manage security tools, antivirus, firewall, application control Update applications and/or operating systems Take inventory of the headquarters' computer equipment and teleworking

Manage and coordinate the personnel in charge, contributing with strategies to meet the objectives expected by the IT area.

Manage and manage the company's different SQL Server 2012 databases. Develop statistics and sales projections for each one of the country's branches Install and configure the applications for the points of sale. sales in each of the branches. Provide level 1 technical support, in offices and points of sale.

Implementation of Microsoft Dynamics NAV point of sale software