Ensure compliance with the technical, administrative and operation requirements of the accounts in charge, through the generation of strategies, management reports, internal and external communications, management of tasks designated for the implementation of new accounts or assignment as a binding resource. during the execution of an IT project; through assertive and appropriate communication facing the internal client (Operations and Staff).

Provide second-tier support to NCAA partner schools on provided software, stats, game action, and more. Provide first and second level support for clients and data providers. Provide support on REST API and streaming API for NCAA partner schools, clients and data providers, help them with problems, documentation, information, extract information from the database.

Monitoring of the different systems and subsystems and reporting alerts to the corresponding team. Develop and execute complex queries on the company's database. Document architecture, functional requirements, test cases and make presentations to users.

Provide level 1 and 2 assistance to end users and companies, diagnosis and resolution of incidents related to the company's Software, remote support, mentoring of new clients. Maintenance of websites, or small systems developed in the technologies detailed above. Develop and execute complex queries on the company's database.

Document architecture, functional requirements, test cases and make presentations to users. Interact with company service providers.