Cristhian Rodriguez
Legal Intake Specialist
Perfil profesional
Bilingual professional with strong linguistic skills , delivering exceptional customer service , international sales growth , and operational efficiency . Proficient in technical translation and multi-channel communication , focused on client satisfaction
Experiencia laboral
Scheduled appointments for multiple providers, coordinated follow-ups, ensured strict adherence to privacy protocols.
Logro principalManaged high-volume appointment schedules, coordinated patient logistics, maintained HIPAA compliance.
Handled client intake, logged communications and case details, ensuring data accuracy and effective client onboarding.
Logro principalManaged full client intake cycle, performed initial screening and conflict checks, maintained 100% data integrity in Salesforce CRM.
Handled billing disputes, provided customer support, ensured high satisfaction through effective communication and problem-solving.
Logro principalResolved high-level billing conflicts, retained 90% member satisfaction, advanced de-escalation skills.
Formación académica
Politecnico superior del valle | Bachiller
