Elias Meza Causado
Wfm Manager
Perfil profesional
Highly skilled analyst with over 7 years of experience in the BPO industry , with expertise in results driven analysis , reporting supervision , and both inferential and prescriptive data analysis
Experiencia laboral
Wfm Manager
lynxus solutions | Diciembre 2022 - Agosto 2024 (1 año 8 meses)
Habilidades utilizadas
RPA and Microsoft automation for ETL and repetitive tasks, reporting payroll all employee work attendance.
Logro principalDevelop application for absenteeism traceability and validation.
Wfm Coordinator (Rta Lead)
teleperformance | Julio 2021 - Julio 2022 (1 año)
Habilidades utilizadas
Workload optimization and ensuring alignment between the WFM cycle and client needs.
Logro principalOperation’s adherence, KPIs and payroll surcharges monitoring.
Real Time Analyst (Rta)
webhelp (now concentrix) | Octubre 2019 - Junio 2021 (1 año 8 meses)
Habilidades utilizadas
Live communication and analysis of current staffing levels.
Logro principalMonitoring incoming volume in all communication channels.
Formación académica
Data Analysis ml in Python
Universidad de antioquia | Carrera tecnológica
Universidad de antioquia | Carrera tecnológica
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