Katherine Milagros Ramírez Peláez

Evaluador de seguimiento

Perfil profesional

Specialist in administrative , process , and data management , skilled in building client relationships and fostering trust to secure new assignments . Creative , dynamic , and collaborative , with strong communication and responsibility to achieve company objectives

Experiencia laboral

Evaluador De Monitoreo

2 join service s.a.c. | Octubre 2024 - Actualmente (2 años 1 mes)

Habilidades utilizadas

Oversaw account monitoring, ensured protocol adherence, proposed solutions, managed daily schedules, and led calibration with client representatives.

Logro principal

Monitored accounts to ensure correct advisor interaction, identified improvement opportunities, created schedules, generated reports, and conducted calibration sessions with clients.

Quality Analyst

ibr peru s.a. | Julio 2024 - Octubre 2024 (3 meses)

Habilidades utilizadas

Quality analysis, feedback delivery, calibration sessions, and training for new hires in back-office operations.

Logro principal

Monitored back-office queues, provided feedback, conducted calibration, and trained new representatives.

Monitor De Calidad

servicio profesional integral peru s.a.c. | Diciembre 2022 - Junio 2024 (1 año 6 meses)

Habilidades utilizadas

Oversaw quality in back-office, delivered feedback, led calibration, and onboarded new staff.

Logro principal

Monitored queues, provided feedback, conducted calibration, and trained new representatives.

Formación académica

SAP S Hana PP PM Básico
Connection advanced | Especialización

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