Camilo Andres Ruiz

Team Leader Sac

Perfil profesional

Experience in the field of Customer Service in technological platforms, managing KPIs and control metrics on agents, making precise feedback and strengthening the skills of people in favor of improvement in all scenarios.

Experiencia laboral

Team Leader Sac

contento bps | Agosto 2018 - Agosto 2020 (2 years)

Control and management of assigned personnel, generating follow-up on compliance with group and individual KPIs, strengthening knowledge through accompaniment through coaching.

Logro principal

Creation of tools in HTML in order to achieve a more accurate resolution in the personnel in charge, as well as personal growth

Formación académica

Other not Specified
Universidad la gran colombia | Undergraduate

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