• Monitoring and auditing in event management tools • Registration of degradations in incident management tools • Diagnose degradations and document in the tool • Escalate or solve incidents • Lead the performance management process • Train in the process of performance management • Generation of reports • Analyze and identify the evidence presented against the different services of the

• Identify and analyze the processes determined in the area, detecting improvements, designing, formulating and structuring action plans, supervised with the leader. • Support the implementation of employee development plans, establishing improvement actions aligned with the business strategy. • Keep process documentation up-to-date • Submission of reports of performance indicators of the processes of

• Customer reporting using the package • Post sales management • Customer retention