Ruber Mojica
technical support specialist
Perfil profesional
Help desk technician with experience in troubleshooting , customer support , and technical documentation . Skilled in remote support , issue diagnosis , and adapting to new technologies . Strong communicator focused on prompt and effective resolutions
Experiencia laboral
Help Desk Analyst I
steward health care | Enero 2025 - Actualmente (1 año 10 meses)
Habilidades utilizadas
Responded to support requests, guided users through troubleshooting, managed tickets, collaborated with IT team, and reduced downtime by diagnosing and resolving hardware/software issues.
Logro principalImplemented remote support tools, reducing downtime and improving efficiency. Enhanced user satisfaction by promptly addressing IT issues.
Formación académica
Industrial Engineering
Universidad nacional de colombia | Profesional
Universidad nacional de colombia | Profesional
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