Management of access and profiles throughout Falabella Retail, creation, modification, deletion, assignment of licenses and migration of accounts to domain users, through Active Directory, escalation of requirements, support for the different intranet applications, management and documentation of cases in GLPI.

I obtained second place among the technicians who carried out the most cases in all of Falabella, with a total of 171 cases managed in one month.

Management and administration of Office 365, assignment of licenses, creation, deactivation of users, remote support of office applications, preventive maintenance, asset inventory control, assignment, change and return of equipment, control of entry and exit of personnel, shipping, monitoring and reception of teams, case management in Freshdesk tool.

I implemented a new tool to store equipment inventory in a more intuitive and organized way.

Customer replacement. Enlistment, configuration and installation of applications on computer equipment, management and assignment of GLPI cases related to requirements or incidents of the end user, device registration, remote and on-site support, software and hardware maintenance, management of the corporate support mailbox . Use of Active Directory to upload computers to the domain and restore users.

I managed a massive incident related to Outlook, One Drive and Teams, tracking and handling it properly according to the guidelines.