Supported platform clients, diagnosed technical problems, explained solutions, and documented cases. Handled customer calls globally for inquiries and support.

Assisted English and Spanish-speaking clients with technical support, troubleshooting, and issue resolution for business websites and platform tools.

Created business websites, directories, booking interfaces, branded assets, and multilingual content. Managed requirements, wireframes, development, SEO, testing, and maintenance.

Design and program responsive websites using Wix Studio, Velo, CMS, dynamic pages, and custom business features. Managed end-to-end delivery and testing.

Oversaw security events, maintained accurate records, and ensured professional communication with internal and external contacts.

Monitored US automotive dealerships, identified incidents, maintained records, and escalated events per procedures. Collaborated with law enforcement and stakeholders.