Respond and provide a solution to the written PQRs generated by the company's Spanish customers, in order to improve the attention and quality of customer service of the gas and electricity company in that country. Management of SAP and Siebel tools to carry out verifications in the system and necessary transactions such as invoice adjustments, disbursements of payments or credits, Payments that enter and have not yet been loaded into the system, compensations, information on invoice details, verification of

My main function was to provide solutions and respective support to mobile phone users (Claro) to avoid inconveniences and for the service to work normally, avoiding reports in the SIC (Superintendence of Industry and Commerce)

Verify that each document that enters the company will be found correctly and fully completed in its entirety, otherwise the error should be reported and documented to avoid future inconvenience, digitize the shipping guides that are delivered so that users could visualize the shipment and trace it, archive the documents received daily to avoid delays in claims