Administer and support global IT infrastructure, manage staff access, monitor system health, maintain assets, resolve issues, and collaborate with stakeholders to deliver stable IT services.

Administered global IT infrastructure, managed staff access, maintained hardware/software assets, and delivered secure IT services. Strong skills in Microsoft 365, Active Directory, Windows Server, DNS, and system monitoring.

Provided technical support and training, authored SOPs, streamlined service requests, planned and oversaw hardware/software deployments.

Delivered technical support, authored SOPs, streamlined service requests, and improved hardware/software deployment efficiency. Provided user training and task escalation.

Installed and configured hardware/software, resolved technical issues, ensured compliance, analyzed systems, and provided testing support.

Installed and configured hardware/software, resolved technical issues, met SLAs, and ensured quality installations.