Martha Muñoz Perez
NOC Front Office Analyst L1
Perfil profesional
Experiencia laboral
Noc Front Office Analyst L1
adecco outsourcing. sector telecomunicaciones tigo | Mayo 2019 - Agosto 2023 (4 years 3 months)
Habilidades utilizadas
-Alarm monitoring - fiber optic monitoring on the different platforms Temip, Alcateel (ams), Service Desk, cacti. Analysis. - Fault management and detect damage to network resources and perform remote diagnosis. -Management of problem tickets, incidents and night problems.
Logro principalManagement and knowledge in: -Temip - Alcateel (ams) - Service Desk - Cacti
Formación académica
Other not Specified
Itm, instituto tecnológico metropolitano | Undergraduate
Itm, instituto tecnológico metropolitano | Undergraduate
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