Supervised daily operations, provided coaching, managed escalated cases, conducted quality monitoring, and ensured customer satisfaction.

Led a team of customer service representatives, monitored KPIs, managed escalations, and ensured service quality. Implemented improvement strategies and supported training.

Handled customer inquiries and complaints in English and Spanish, ensured compliance, and provided timely solutions.

Provided bilingual customer support, maintained high-quality service, documented interactions, and collaborated for efficient case resolution.

Planned and executed camp programs, encouraged teamwork, and managed group activities.

Supervised activities for children, fostered a safe environment, developed leadership and conflict resolution skills.