Laura Camila Bonilla C
Bilingual Reservations Agent
Perfil profesional
Experienced flight attendant with more than 7 years of customer service experience , skilled in teamwork , problem-solving , and handling situations under pressure to ensure passenger and company safety . Accomplished , honest , recursive , and friendly with a high ethical sense and proficiency in English
Experiencia laboral
Handled new reservations, changes, refunds, flight status inquiries, baggage costs, special services, and loyalty program information.
Logro principalResponded to requests related to reservations, changes, refunds, and general flight information. Issued vouchers, future reservation credits, and redemption.
Provided assistance and guidance to passengers in public areas and within the docks.
Logro principalAssisted and guided passengers at El Dorado International Airport. Reported inconsistencies and addressed concerns at the information point.
Supported Caribbean bank customers with miles management, transactions, and travel product redemptions.
Logro principalAssisted Caribbean bank customers with miles management and redemption. Provided information on transactions and travel product redemption.
Formación académica
Politecnico grancolombiano | Técnico/Tecnólogo
