Schedule, coordinate and implement the integrated commercial plan for the EPM group, related to marketing, sales, billing, portfolio management, loyalty, customer service, administration of business allies, educational relationships with clients and community; monitor and propose the required adjustments in accordance with the commercial strategy and established regulations, in order to contribute to the achievement of business objectives. Corporate client: EPM

In charge of the coordination of the different citizen service channels (face-to-face, virtual and telephone), arranged by the corporate client. Attend to the management of the requirements of the different dependencies, establishing strategies for the constant flow of information between the client and the citizenry. Equally; propose, manage and attend to the improvements of the processes of the Undersecretary of Citizen Services. Client: Mayor's Office of Medellin