Supervising and coordinating passenger service personnel, baggage handling, loading and unloading, security, aircraft maintenance, etiquette and presentation. Ensuring compliance with regulations, efficient operation of airport ground operations, management of aircraft ground handling and related services, control of passenger and baggage movement, ensuring compliance with safety regulations, organization of shifts and assignment of duties.

Supervision and coordination of daily operations of the Marshaling Plan-Avianca.

Feedback identifying strengths and opportunities for improvement, monitoring compliance with commercial advisor goals, reporting critical errors, support for operational and commercial processes, generation of strategies and motivational activities.

Monitoring of in-person, online and recorded calls.

Follow-up of corporate preferred clients, customer retention and loyalty, validation and closing of business, analysis of management indicators, SLA sizing, filing of requirements, staff sizing reports, among others.

Administrative management of customer service for Movistar products.