Assisted customers via phone and chat, resolved issues, followed workflows, escalated complex cases, and ensured compliance.

Handled 60+ daily inbound inquiries for U.S. clients. Maintained high customer satisfaction and accurate records in Salesforce and OKTA.

Handled order processing, prescription coordination, follow-ups, tracked orders, and supported senior customers.

Managed medication inquiries, scheduling, and confidential patient records. Coordinated nationwide deliveries and provided empathetic support.

Taught Math, English, Social Studies, Ethics, and Religion in English. Adapted materials for special needs, ensured curriculum coverage, and promoted critical thinking.

Delivered core subjects to grades 1–6 using English and CLIL. Designed structured lesson plans, managed classroom dynamics, and led parent-teacher conferences.