-Identify customer needs, clarify information and offer solutions or alternatives -Provide the information requested by Capital One customers

-Help customers understand more about their health plan coverage -Answer queries related to the United States health system (Medicare) -Provide all the information required by Humana customers

-Resolution of incidents reported in the help desk -Analyze and develop the solution to reported incidents using symfony and mysql -Update of the source code using the azuredevops repository - Source code deployment to test server and production server