Meruska Sivira Briceño CV

Meruska Sivira Briceño

Incident Management Analyst

Perfil profesional

Telecom engineer specializing in systems and networks such as LAN , MAN , VLAN , VMWARE , and Hyper-V. Proficient in Active Directory , GPO , traffic analysis using Orion and SolarWinds , Palo Alto servers , DNS , Proxy , DHCP , SFTP , firewalls , SQL , Python , Linux , PowerShell , with recognized leadership skills

Experiencia laboral

Incident Management Analyst

teleperformance

Habilidades utilizadas

Proven IT support experience with strong problem-solving skills.

Logro principal

Experience in ensuring and following up on impactful incidents, generating corrective actions on servers, consoles, and SQL databases, providing support of web applications, troubleshooting.

Technical Support Engineer

atento s.a

Habilidades utilizadas

Resolve network issues, installation and management of multiple software.

Logro principal

Competent in resolving hardware problems from different vendors, installation and management of multiple software, management and control of assets.

Formación académica

Server Administration
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