• Evaluate and/or propose strategies and solutions enabling the implementation of technological solutions. • Coordinate the process for identification and survey of technological requirements. • Manage the internal demand of the process; ensuring the capacity in time and knowledge of the team. • Participate in the selection of IT Suppliers and follow-up on their management. • Prepare management reports, follow-up on budget execution.{** *}• Propose improvements to the process

Implementation of the IT Demand Management process.

• Evaluate and/or propose strategies and solutions enabling the implementation of technological solutions. • Gather requirements and User Stories defining interactions between existing systems. • Follow up on the project implementation phases of IT. • Coordinate the start-up and stabilization of IT solutions. • Manage the internal demand of the process; ensuring the capacity in time and knowledge of the team. • Generate management reports.

• Implementation of the Integrated Corporate Monitoring Center. • Implementation of the terminal inventory management system. • Implementation of processes through BPMS

• Manage the assigned team, guaranteeing compliance with indicators. • Hold follow-up meetings with customers seeking their satisfaction with the services. • Generate compliance reports derived from the operation.{** *}• Propose and develop new approaches for continuous improvement. • Execute the role of Incident Manager ensuring implementation, control and improvement of the process.

• Leadership of the Internal Service Center of ARUS. • Leadership of the Help Desk contract with Financiera Dann Regional. • Leadership of the factor support contract with Ascensores Andino.