- Manage, lead and monitor the projects assigned under the PMI and Agile Scrum methodology, guaranteeing compliance with schedules, delivery times and start-up of the developments delivered. - Gather requirements and user stories.{*** }- Identify, analyze and prioritize opportunities for improvement, causes and sources of waste in processes based on the collection of information. - Follow up on adherence and stabilization of processes.

- Implement the WhatsApp channel for the Bancolombia client. - Lead projects for the automation of operational processes within the framework of the Scrum methodology.

Databases, Crosses, Reports, Graphs, Pivot Tables, Formulas. - Lead and manage the projects assigned under the PMI, Agile Srcum and Kanban methodologies. - Direct the planning, execution and closing of the projects. - Guarantee the collection of the backlog for the company's development team. - Identify opportunities for improvement and implement methodologies to optimize and standardize processes, reduce waste and eliminate activities that do not add value.

- Managed the authorization of the national cargo land transportation license for the company. - Managed the implementation of the new business line "Logistics for ecommerce, last mile" - Guaranteed the implementation last mile software.

- Manage and control the response times of all the PQR received through the different means of customer experience such as mail, telephone, chat, WhatsApp. - Prepare and present the reports of the KPI'S of the process guaranteeing the fulfillment of the objectives. - Lead and Accompany the management of the activities of the personnel in charge. - Ensure and maintain the implementation of the quality management system in the process.

- I reduced the cases of PQR'S against by 20%, implementing follow-up strategies in the operational management of the couriers. - Optimize response times of the PQR'S received in the area from 5 days to 3 days.