Maintain confidentiality, manage turn-taking, clarification, and register while preserving the speaker’s intent, tone, and meaning. Follow quality standards and documentation procedures.

Provide accurate English–Spanish over-the-phone interpretation for medical and customer service calls, ensuring clarity and cultural sensitivity.

Personalized lesson plans to learner needs, focusing on speaking confidence and practical communication.

Provided one-to-one online ESL classes for adults, teenagers, and young learners via Zoom.

Applied OPI best practices (active listening, clarification, memory, note-taking, register control), maintaining confidentiality, neutrality, and fidelity to the speaker’s intent.

Delivered accurate English–Spanish over-the-phone interpretation for medical and customer service calls, supporting clear communication.