I have worked as a Supervisor in the fundraising area for more than two years, ensuring the fulfillment of goals according to the KPIs proposed by the foundation, implementing strategies to increase donations, realization and allocation of data for management. , detection and implementation of improvement options for each advisor, listening and quality of calls, help with the operating system, and also made calls to possible benefactors, in order to raise funds.

I joined as a telemarketing consultant and within 2 years I was promoted to the position of telemarketing supervisor.

Approach potential benefactors by telephone through semi-cold databases, use of scripts to provide information about the foundation, refute objections and persuade the benefactor to make the donation on a monthly basis with direct debit via credit card. Retention and loyalty through calls or email. The possible benefactors were from Latin American countries.

Offering free investment, vehicle and mortgage loans to potential clients of the Western Bank. Scheduling appointments for managers of the bank's branches in all cities of Colombia