Application of the PQRSF procedure for customer relations through email, PQR format, phone calls and follow-up through SAP and JIRA applications. The contact center call protocol is also applied, agent calls are reviewed and trends based on customer reports are reported. In addition, contact and monitoring of reports issued to suppliers is made.

Creation of a procedural proposal for the treatment of PQRS for one of the business units of the organization, focused on retail customers.

Settlement, approval and printing of procedures of the National Automotive Registry and National Registry of Drivers, as well as the settlement, printing and delivery of rights for registrations in the RUNT. Management of requests related to driver's licenses, meet internal reporting requirements, handle and update vehicle registration documentation, and carry out other requirements assigned by the immediate boss.