I work as an Analyst at Claro, where I am in charge of collecting, analyzing and evaluating data related to the services offered by Claro Movil and Claro Hogar, in addition to cross-selling according to customer needs.

Collect, analyze and evaluate data related to the service offered by Claro Movil and Claro Hogar. Cross-sell according to customer needs.

I worked as a Commercial Manager at Active Bodytech, where I was in charge of advising and marketing sports services, as well as creating and reviewing billing, preparing reports and providing in-person and telephone customer service.

Advise and market sports services. Billing creation and review. Preparation of reports. In-person and telephone customer service.

At GSS Covisian Group, I worked as a Voice BPO Agent - Back Office, where I was in charge of receiving PQRS referring to the VANTI - Natural Gas service through calls, as well as processing and providing solutions to special cases through email. I also played the role of Trainer, training new and old staff, performing reporting and analysis of the agents' process.

Receive PQRS referring to the VANTI - Natural Gas service through calls. Process and provide solutions to special cases via email. Train new and old staff. Informs presentation. Analysis of the agent process.