Taught and mentored students, supported planning and execution of Mirror Classes, and participated as a speaker at academic events.

Mentored 400+ graduate students, led seminars, and achieved teaching evaluation above 4.7/5.0. Won 1st place at 360° Biz Case Port Logistics Challenge.

Developed mathematical and heuristic models to improve productivity, designed dashboards in Power BI/DataStudio, and communicated decisions in English. Achieved 19% SLA reduction and 10% productivity improvement.

Led strategic projects optimizing corporate tools via data analysis, Business Intelligence, and operations research. Designed and validated prompts for generative AI tools. Built predictive models and dynamic dashboards.

Led improvement projects, delivered training, and monitored operations for compliance. Reduced Contact Rate by 20% and improved productivity by 5%.

Developed and supported optimization projects, managed standardization with regional teams, and improved KPI compliance. Achieved 10% CPS cost reduction and 22% increase in audit scores.