Customer service with reference to the billing of its public services, information on high consumption, financing, double payments, unapplied payments, untimely payments, corrections are made such as change of company name, change of bill delivery address. Sending of duplicates via the web and follow-up of registration of new users to it, agent is also scheduled for visits to common areas, entry of PQR among others.

Teamwork

Classification and transcription of LATAM airline claim forms, resolve complaints and claims according to the established norm, review of documentation for authorization of change, postponement and return of tickets due to death, disability and medical reasons, listening to calls, authorization of waiver for errors attributable to the company, granting the respective compensation to passengers according to the company's guidelines.

Fulfillment of goals