Conducted root cause analysis on recurring issues, leading to long-term resolutions that improved overall system stability. Collaborated with DEV teams and Business Analyst to analyze and clarify user stories.

Streamlined bug reporting and tracking processes, resulting in faster resolution times.

Managed bugs throughout project lifecycle and collaborated with DEV Team under Agile methodologies.

Designed and executed automated test cases for a given API Automation framework.

Maintained software and hardware for POS systems and different devices. Supported design and advertisement activities.

Set up and configuration of networks and devices.