 Support technical information typing tasks when required.  Document assigned cases in the Help Desk software in a timely, clear and consistent manner and close or escalate them, as the case may be.  Prepare installation manuals and configuration of applications and/or procedures.  Provide support in other projects if required.  Respond to requests, complying with the times established for each contract

Carry out technical assistance, preventive and/or corrective maintenance of computer equipment and/or peripherals, both at the hardware and software level, either in person, remotely or by telephone.  Provide training on issues related to the process, documents , instructions, records, quality procedure and issues inherent to their position.  Safeguard the assigned elements (equipment, spare parts and tools) owned by the Organization

 Support technical information typing tasks when required.  Document assigned cases in the Help Desk software in a timely, clear and consistent manner and close or escalate them, as the case may be.  Prepare installation manuals and configuration of applications and/or procedures.  Provide support in other projects if required.  Respond to requests, complying with the times established for each contract