• Responsible for carrying out life and accident insurance procedures, assigning those responsible for decision-making and resolution of cases, generating payment reports with the management of Excel databases which allow the ruling of each case and carrying out audits of these

Prioritize work, Work under pressure, Work as a team, Keep your hardware and software knowledge up to date, Configuration of routers, switches, telephone plants, IP addresses, News about service transfers, Validation of coverage for installation of services, Configuration of pbx, give timely closure to the activities assigned in the database or systems.

• Respond to customer concerns, questions, complaints or requests in person, by phone, by email or via live chat.