provide user support, email account configuration, laptop and desktop equipment setup, active directory management, level I and II incident and request solution, email account configuration, office applications, printer installation and configuration.

Support to users of the project (Banco Popular), installation and configuration of printers, email accounts, office applications, level I support, creation of incidents and solutions complying with the ANS agreements, agreed with the client.

Technical support to end user, creation and configuration of email accounts, ensure the correct operation and administration of the network (UTM servers), telephony (Asterisk) and antivirus (Symantec), generate monthly reports to send them to the manager, installation and configuration of laptops and desktops, make quotes for the purchase of peripheral devices and server licenses, antivirus for the protection of the system.