Oversaw BI projects, integrated advanced analytics, collaborated across departments, improved processes, and ensured scalable solutions for business growth.

Led and managed multiple BI projects, ensuring alignment with business objectives. Strong leadership, cross-functional collaboration, process optimization, and customer-centric delivery.

Analyzed and validated data, automated processes, defined KPIs, and implemented systems to enhance customer experience and decision-making.

Designed customer profiling system, improved first-contact efficiency, contributed to user satisfaction via data-driven solutions. Strong focus on customer service and process automation.

Managed BI projects, trained teams in Tableau and SQL, executed budgets, and drove organizational change toward data-driven decision-making.

Reduced data query times by 98%, implemented first predictive model, fostered a Data Driven culture. Leadership in training and BI project management.