Carry out the management of collection and recovery of the portfolio in arrears to the credits and insurance generated from all the dealers at the national level AFFILIATED TO THE FANALCA NETWORK of motorcycles, electric motorcycles and motorcycles, make payment agreements and provide financial relief to the holders in delinquent in order to help you remain with the credit up to date and thus comply with the monthly collection proposed by the entity's portfolio department

achieve the commission for several months in a row, fully complying with the collection goals proposed by the portfolio area

Control and follow-up of the advisers of the operations and sales departments by listening and monitoring calls, providing the respective feedback and training feedback to the advisers regarding the shortcomings found in the follow-ups carried out, generation of productivity reports of the different campaigns (hours of entry, break, lunch) management of indicators such as AHT, FCR, dropout rate.

achieve in finding points of improvement

Follow up the agents of the "Claro" Operational Management Center (CGO), carry out the evaluation and control of the calls answered by the advisors and ensure that they comply with the service protocols and processes established by the company, design reports and draw up improvement plans to mitigate the shortcomings detected in the management of advisors, carry out the corresponding FeedBack and update training