Sebastian Urrea F
Application Support Specialist
Perfil profesional
Detail-oriented IT Application Support Specialist ( L2 ) with 3+ years resolving technical issues in cloud , hybrid , and on-prem environments . Skilled in troubleshooting , SQL , APIs , scripting , and customer support . Fluent in English and Spanish
Experiencia laboral
Automated data processing with Python, tested APIs, mapped SAP tables, validated SQL Server data, reviewed Azure architecture, wrote Disaster Recovery playbooks, and resolved production issues via logs.
Logro principalCreated Python automation scripts, integrated apps with SAP, validated data in SQL Server, performed Azure reviews, authored Disaster Recovery playbooks, and achieved 95% first-time-fix rate.
Specialized in AWS connectivity, automated tasks with Bash, mentored L1s, configured Windows/macOS laptops, delivered knowledge-share sessions.
Logro principalResolved 200+ ServiceNow/Jira tickets with >98% CSAT, automated user-provisioning with Bash, mentored L1 techs, and onboarded new team members.
Supported Windows, Office 365, Azure, Meditech, Citrix; managed AD & Intune tasks; collaborated with teams to improve resolution times.
Logro principalDelivered Tier-1 support for 500+ users, managed Active Directory & Intune, reduced MTTR from 4.2h to 2.8h.
Formación académica
Politecnico colombiano jaime isaza cadavid | Técnico/Tecnólogo
