Scrum Consultant and Project Manager in Santander and ADL, implementation of accounting software for financial management, automation (RPA, Python, Appian) and support projects, monitoring related to AWS and Devops.

In charge and responsible for the area of remote and on-site support for q-flow, as well as the coordination of the team made up of 9 analysts in Colombia for the different projects of the company, in clients such as Falabella, ITAU, Women's Clinic, Colfondos, Scotiabank, Banco Popular, Nogales Clinic.

Management of level 2 support teams on site, Responsible for coordinating the support team for the project at Fundación Santafé, made up of 10 analysts dedicated to providing end-user support for more than 1,000 users in Bogotá, guaranteeing response times, quality in service and timely escalations to incidents, requirements and problems presented. Likewise, the administration of contracts with suppliers.