Responsible for the Company's Nearshore Customer Accounts, ensuring their loyalty and service satisfaction, fulfilling operational liaison functions with them. Coordinate all tasks for the fulfillment of the objectives of the Area in administrative, financial, accounting, tax and payroll matters. Leader of the work team with the objective of maintaining a high standard of quality of customer service in terms of outsourcing.

Managed and reviewed operational reports (support compliance, PFP, customer scorecard, metrics management reports) Participated in functional meetings to review information received from operational support areas (Training, HR, Quality , WFM, TA.) and collaboration to define action plans that solve problems and promote continuous improvement. Collaborate with Workforce Management to implement their recommendations

Management of the company's project portfolio. Management and support as a project specialist to project managers to achieve their objectives. Control and management as a specialist of the PMO of all the process groups of the projects won by the organization. Management of relationships with external suppliers and contracts. Management of relationships with international suppliers from the USA, Türkiye and China. I developed and personal