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William Ferney Nova Rojas

Office Assistant
Habilidades
(Autoevaluación)
Advanced excel 85%
Big data 65%
Idiomas
Perfil profesional

Experiencia laboral

Office Assistant
hangar films | Agosto 2020 - Febrero 2022 (1 year 6 months)
Habilidades utilizadas

In charge of receiving invoices and mail in general by electronic and postal means • Execution, drafting, editing and sending of letters, receipts, invoices by e-mail. And/or postal • Organization, classification and filing of documentation, attention to clients and/or suppliers. • Management of office automation tools. • Control of entry and exit of personnel • Monitoring and location of storage and inventory of props, scenery and supplies • Reception and registration of entry and exit of

Call Center Agent
outsoursing | Febrero 2020 - Agosto 2020 (6 months)

In charge of providing customer service by telephone through the inbound line, management of corporate applications and databases for registration. • Classification and consolidation of information; provide advice, information and retention on life and vehicle insurance for clients belonging to the aval group and success group; as well as compliance with call times and indicators.

Agente De Call Center Retencion
accion plus citibank – scotiabank colpatria | Abril 2018 - Abril 2019 (1 year)

Responsible for providing customer service by telephone through the inbound line; management of corporate applications and databases for registration. • Classification and consolidation of information; provide advice, information and retention of Credit Cards, Savings Accounts, Currents, Rotating Quota, Life Insurance, Theft, Accidents, Illnesses, Home, as well as compliance with call times and indicators

Logro principal

Contribute to reducing call times (TMO) through good practices in customer service, managing customer requirements, complying with retention indicators.

Formación académica
Business Administration
Sena regional cauca | Technician
Generado por

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