Customer service, processing, creation and responses of PQRS, filed by citizens regarding the proper functioning of public services (gas), identification of news and / or service failures in homes, execution of orders for the maintenance of pipe repair, meters, networks, etc. Cross-selling of products, study and identification of potential clients, fulfillment of goals and objectives set by the company.

Fulfillment of objectives set by the company and bonuses.

Manage objections to conflictive situations, transforming a negative situation into a positive one, generate alerts to the processes, according to the requests received in the contact center that allow identifying opportunities for improvement, ensuring compliance with guidelines and policies of the management system comprehensive, process, create and give responses from PQRS, filed by users of the mass transportation system (Transmilenio sa), identify and promote the correct use

Compliance metrics and bonuses

Sales agent for intangible and tangible products, handling objections, cross-selling, management of office tools, technical support, compliance with indicators and achievement of goals stipulated by the campaign.

Achievement of objectives, commissions without a ceiling.