Handled inquiries, complaints, and service requests via phone, chat, and email. Recognized for problem-solving and delivering excellent customer experiences.

Provided high-quality customer support in English, consistently met and exceeded CSAT, AHT, and Quality Assurance metrics.

Monitored KPIs, provided training and feedback, resolved complex issues in English and Spanish, and prepared performance reports.

Led and coached a team of 15+ agents, improved team results, handled escalations, and drove revenue growth through upselling.

Provided guided tours, shared cultural insights, and ensured timely travel itineraries in English and Spanish.

Delivered high-quality tourism experiences to local and international visitors, combining safe driving with excellent customer service.